Refund policy

At earthyappa, we take pride in crafting high-quality, antioxidant-rich teas and wellness products. Due to the nature of our products, we want to ensure safety, freshness, and transparency for every customer.

Returns

Because our teas and ingestible products are consumable, we do not accept returns for change of mind.

However, we will gladly assist if your order arrives damaged, incorrect, or faulty.

To be eligible for a replacement or refund:

• The item must be unused and in its original packaging
• You must contact us within 7 days of receiving your order
• Proof of purchase (order number or receipt) is required

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please email us at earthyappa@gmail.com with:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Once reviewed, we will offer either:

• A replacement, or
• A full refund

Refunds

Approved refunds will be processed back to your original payment method within 5–10 business days.

Please note:

• Shipping costs are non-refundable unless the item is faulty or incorrect
• earthyappa reserves the right to decline refunds that do not meet our policy criteria

Exchanges

We do not offer direct exchanges. If your item is eligible, we recommend requesting a refund and placing a new order.

Allergies & Personal Preference

Our blends may contain natural ingredients that affect individuals differently. We do not offer refunds based on:

• Taste preference
• Allergic reactions (please review ingredients carefully before purchasing)

Contact Us

If you have any questions, feel free to reach out at earthyappa@gmail.com